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Returns & Refunds
We want every order to arrive exactly as expected. If something isn’t right, we’ll do our best to make it right.
Every physical product is printed especially for you after your order is placed. This helps reduce waste and allows us to create thoughtfully instead of producing items in bulk.
If your order arrives damaged, defective, or incorrect, simply let us know and we’ll work with you to find the right solution.
Your statutory consumer rights always apply. For the complete legal terms, please refer to our Terms & Conditions.
Physical Products
Can I return my order?
Because our physical products are made to order, we generally cannot accept returns or exchanges if:
- You ordered the wrong size.
- You changed your mind.
- You ordered the wrong colour or product variant.
- You no longer want the item.
Please take a moment to review the product description and size guide before completing your purchase.
What if something is wrong?
If your order arrives:
✓ Damaged
✓ Defective
✓ Misprinted
✓ Different from what you ordered
please contact us within 14 days of receiving your order.
To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
After reviewing your request, we’ll arrange the most appropriate solution. Depending on the situation, this may include a replacement or a refund.
Lost or Delayed Orders
If your parcel appears to be delayed or lost during transit, don’t worry.
We’ll work together with our production and shipping partners to investigate the shipment and help resolve the issue as quickly as possible.
How Refunds Work
If a refund is approved:
- It will be issued using the original payment method whenever possible.
- Refunds are typically processed within 5–10 business days after approval.
- Depending on your bank or payment provider, it may take a few additional days before the funds appear in your account.
Digital Products
If a refund is approved:
- It will be issued using the original payment method whenever possible.
- Refunds are typically processed within 5–10 business days after approval.
- Depending on your bank or payment provider, it may take a few additional days before the funds appear in your account.
Frequently Asked Questions
Can I exchange my T-shirt for another size?
Because each item is produced especially for your order, we generally cannot offer size exchanges. We recommend checking the size guide carefully before placing your order.
My product arrived damaged. What should I do?
Please contact us within 14 days and include your order number together with clear photos of the issue. We’ll review your request and help you as quickly as possible.
My package hasn't arrived yet.
Shipping times are estimates and can occasionally vary. If your order appears unusually delayed, please get in touch and we’ll investigate the shipment with our delivery partners.
Can I cancel my order?
If production has not yet started, cancellation may still be possible. Please contact us as soon as possible after placing your order.
Once production has begun, cancellation is generally no longer possible because your item is being made specifically for you.
I accidentally entered the wrong shipping address.
Please contact us immediately. If your order has not yet entered production or been dispatched, we’ll do our best to update the address.